Last updated: [DATE]
Here’s exactly how returns, exchanges and refunds work at Urbanstory.
Damaged, faulty or wrong item
If your order arrives damaged, misprinted or isn’t what you ordered, tell us within [NUMBER] days of delivery. Email [SUPPORT EMAIL] or message [WHATSAPP NUMBER] with your order number and clear photos of the problem [AND AN UNBOXING VIDEO, IF REQUIRED]. We’ll send you a replacement or a full refund. [CONFIRM WHICH]
Wrong size
[CHOOSE ONE: We offer one size exchange within [NUMBER] days of delivery, if the item is unworn, unwashed and has its tags. / Because every piece is made to order, we can’t exchange items for a different size. Please check the Size Guide before you order.]
Changed your mind
[CONFIRM: Do you accept returns if the customer simply changes their mind? If yes, the time limit and who pays for return delivery.]
Cancelling an order
You can cancel within [NUMBER] hours of placing your order. After that, it’s already being prepared and can’t be cancelled.
How refunds are paid
- Paid online: back to the same payment method within [NUMBER] working days of approving your refund.
- Cash on delivery: to your bank account or UPI ID, which we’ll ask you for, within [NUMBER] working days.
- Delivery fee: [CONFIRM WHETHER IT IS REFUNDED].
Need help?
Visit our Contact page. Please keep your order number handy.