Last updated: [DATE]
This page explains what personal information Urbanstory collects when you visit our website or buy from us, why we collect it, who we share it with, and the choices you have. Urbanstory is run by [LEGAL BUSINESS NAME], [REGISTERED ADDRESS], India.
What we collect
- Order details: your name, mobile number, email, delivery address and the items you order.
- Account details (only if you create an account): your email, password (stored encrypted), saved addresses and order history.
- Payment: with cash on delivery we don’t collect any card or bank details. [IF AN ONLINE PAYMENT PROVIDER IS ADDED: Online payments are handled by [PAYMENT PROVIDER]; we never see or store your full card or UPI details.]
- Newsletter: your email, only if you tick “Email me when new designs drop” or sign up.
- Website use: basic technical information (such as your browser and the pages you visit) through the cookies the shop needs to work. [ANALYTICS TOOL, IF ANY]
Why we use it
- To prepare and deliver your order, and to keep you updated about it.
- To help you with questions, returns and refunds.
- To send our newsletter, only if you asked for it. Every email has an unsubscribe link.
- To keep the website safe, prevent fraud and meet our legal and tax duties.
Who we share it with
We share only what each partner needs to do their job:
- Our fulfilment partner, which prepares and ships your order (name, address, mobile number and the items).
- Courier partners [COURIER NAMES], who deliver your order.
- [PAYMENT PROVIDER], if you pay online.
- MailPoet, the tool we use to send our newsletter.
- Government authorities, only when the law requires it.
We do not sell your personal information.
Cookies
We use cookies that the shop needs to work: to remember your cart, keep you logged in and complete checkout. [IF ANALYTICS OR ADVERTISING COOKIES ARE ADDED, LIST THEM HERE.]
How long we keep it
- Order records: [NUMBER] years, as required for tax and accounting.
- Your account: until you ask us to delete it.
- Newsletter: until you unsubscribe.
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask to see the personal data we hold about you, correct it, have it erased, or withdraw your consent. Write to [PRIVACY EMAIL] and we’ll respond as the law requires.
Under 18?
If you’re under 18, please shop with a parent or guardian.
Grievance officer
If you have a concern about your data or an order, contact our grievance officer: [NAME], [EMAIL], [ADDRESS]. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Changes to this policy
If we change this policy, we’ll update the date at the top of this page.